Support
Need help with a Darise app, game, product or service? We are here to help.
01Contact support
Email us at info@darise.net with the subject line “Support”. We aim to reply within two business days (Monday to Friday, GMT+4).
To help us help you faster, please include:
- The name of the app, product or service
- Your device model and operating system version (for apps and games)
- A short description of the issue and, if possible, a screenshot
- Your order or receipt number (for purchases)
02Purchases, subscriptions and refunds
Purchases made through the Apple App Store or Google Play are processed by those stores. Refund requests for those purchases must be submitted to Apple (reportaproblem.apple.com) or Google Play according to their policies.
To cancel an App Store subscription, open Settings on your iPhone or iPad, tap your name, then Subscriptions.
For purchases made directly from Darise, please see our Refund & Returns Policy.
03Privacy and account deletion
You can ask us to access, correct or delete your personal data, or delete an account you created in any Darise app. Where an app offers an in-app “Delete account” option, you can use it directly. Otherwise, email info@darise.net with the subject “Privacy request” from the email linked to your account.
Read more in our Privacy Policy.
04Business enquiries
For partnerships, custom projects, design work or press, write to info@darise.net.