Refund & Returns Policy

01App Store and Google Play purchases

Apps, in-app purchases and subscriptions bought through the Apple App Store or Google Play are sold and billed by Apple or Google. We cannot issue refunds for them directly. Please request a refund from Apple at reportaproblem.apple.com or from Google Play, under their refund policies.

You can cancel a subscription at any time in your store account settings. Cancellation stops future renewals; you keep access until the end of the current paid period.

02Digital products and subscriptions bought directly from Darise

Because digital content and software are delivered instantly, purchases are generally non-refundable once the download, licence key or access has been provided, except where:

• the product is faulty or materially different from its description and we cannot fix it within a reasonable time;
• you were charged in error or charged twice;
• a refund is required by applicable law.

Direct subscriptions can be cancelled at any time and remain active until the end of the paid period. We do not provide partial refunds for unused time unless required by law.

03Physical products

You may return an unused item in its original condition and packaging, with proof of purchase, within 14 days of delivery. Please contact us before sending anything back.

Items that cannot be returned for hygiene, safety or nature reasons (such as opened personal-care items, software with a broken seal, gift cards and personalised items) are excluded unless faulty.

If an item arrives damaged, faulty or wrong, tell us within 7 days of delivery with photos. We will repair, replace or refund it at our cost.

For change-of-mind returns, return shipping is paid by you. Approved refunds are made to the original payment method within 14 days of receiving the returned item; the time for the amount to appear depends on your bank.

04Design, development and custom services

Custom services follow the payment and cancellation terms of the relevant quotation or agreement. Unless agreed otherwise, deposits are non-refundable once work has started, and work already completed is charged in full.

05How to request a refund or return

Email info@darise.net with the subject “Refund request” and include your order number, the product, the reason and photos if relevant. We will reply within two business days with next steps.